1. Walmart Labs + International Strategy
Role: Categories:
Head of UX - Walmart Canada International Strategy | eComm | Pay | Intl. Ad Monetization
Principle International -
UX Strategy (L-VP)
Period: 2020-2022
Reporting to: Head of International UX - Walmart (later, as Principal Intl. Strategy: to EVP, International Markets)
During my tenure as Head of UX and principal UX strategy for International Markets at Walmart Labs, it was an incredible ride of innovation and impact. I spearheaded initiatives that facilitated seamless online and in-person shopping experiences for millions worldwide. Emphasizing accessibility, diversity, and industry best practices, I led my designers in pushing boundaries and delivering user-centric solutions. Whether leading scrappy teams of three or orchestrating powerhouse teams of over 60 individuals across diverse locales, time zones, and design styles, our focus remained unwavering: to elevate the shopping experience for all customers, ensuring inclusivity and excellence at every turn.
In this role, I introduced pioneering Agile practices customized specifically for our cross-functional team, revolutionizing our approach to design collaboration and project execution. This bespoke Agile methodology not only enhanced our team's efficiency and cohesion but also served as a blueprint for other Agile-driven 4-in-a-box Walmart teams, seamlessly integrating Product Designers, Engineering, Product, and Project Management for optimal outcomes.
Some Info & Wins from my journey @Walmart:
- Hands-on managed a team of 18 designers & researchers in 4 different timezones;
- Headed Walmart Labs' outsourced Data + Analysis vendors (consisting of 12 data analysts, researchers & local managers).
- Led design operations at scale & Developed.
- Launched Walmart’s Omni Design Strategy for our International E-commerce sectors (CA, MEX, IDC - overseeing a team of 60+ Product Designers, UX Researchers and UX Architects).
- Established Walmart Canada's streamlined Agile process for designers, which later expanded to Walmart Mexico and ASDA - Walmart UK; The process brought together sr. engineers, UX captains, and PO partners to maximum velocity (^180%);
- Crafted Walmart Labs' Design-led Agile methodology, currently implemented in multiple markets;
- Functioned as the hands-on UX Head of Walmart International's Best-In-Class eComm project, leading 2 UX Researchers & 2 UXDs to expedited completion.
- Worked on OMS, CMS, Omni-experience for multiple locations, and crafted the Internationalization foundationg for Ad Monetization in multiple locales, while infusing accessibility practices to each step of the way.
1.
Agile for Design teams (5 - 100+ orgs)
Wins, in numbers (Q1 public stats - Walmart International)
